Sunlit garden path with looping walkway bordered by flowering plants and mature trees at Haven memory care community
Now Welcoming New Residents · Spring 2026

A neighborhood
built for remembering.

Garden paths that loop gently home. Corridors in familiar colors. Windows that frame the same beloved view — every day.

Accreditations & Recognition

Recognized by experts. Chosen by families.

CQC Outstanding

Care Quality Commission

Butterfly Rating ★★★★★

Dementia Care Matters

Best Memory Care 2025

Senior Living Awards

Alzheimer's Accredited

Alzheimer's Society

1:4 Staff Ratio

Person-Centred Care Standard

Homelike Environment

Recognized by Families UK

CQC Outstanding

Care Quality Commission

Butterfly Rating ★★★★★

Dementia Care Matters

Best Memory Care 2025

Senior Living Awards

Alzheimer's Accredited

Alzheimer's Society

1:4 Staff Ratio

Person-Centred Care Standard

Homelike Environment

Recognized by Families UK

Resident painting watercolors at a sunlit studio table inside Haven, with natural light streaming through large windows
Our Founding Story

Built from a daughter's wish.

In 2007, Margaret Holloway searched for two years for somewhere her mother could live — not just be cared for. Somewhere with morning light and a garden she'd recognize. Somewhere that felt like belonging, not admission.

She didn't find it. So she built it. Haven opened in 2008 with twelve residents and a single promise: every person here is still themselves. Eighteen years and three hundred families later, that promise is the only thing that hasn't changed.

Margaret Holloway, Founder

"I wanted a place where my mother could still be Margaret — not Patient 7B."

Our Care Philosophy

A neighborhood that never loses you.

Haven is designed around the way dementia actually works — not how institutions find it convenient to manage. Every corridor has its own color. Every garden path loops back to the same front door. Every window frames a view chosen to feel familiar, even when memory falters.

🌿

Looping Garden Paths

400m sensory trail

🎨

Color-Coded Corridors

6 distinct neighborhoods

🎵

Daily Music Sessions

Live & recorded

🧠

Memory Stations

Decade-specific rooms

🌻

Sensory Garden

Herbs, textures, sound

🍽️

Communal Dining

Family-style meals

Haven Site Map — Illustrative

Haven HouseFront DoorSensoryGardenMusicRoomMemoryStationDiningHallGarden LoopResidentialGardenActivityDining

Every path leads back. Every room has a name.

Haven caregiver sitting beside an elderly resident at a garden table, sharing a quiet moment in afternoon sunlight

6.4 yrs

avg. staff tenure

Staff & Care

People who stay long enough to know your mother's favourite song.

Our average staff tenure is 6.4 years — nearly four times the industry average. We believe consistency of face is as therapeutic as any medication. The same person who helped with breakfast will be there for the evening walk.

  • 👤1:4 staff-to-resident ratio, day and night
  • 📋Named key worker for every resident
  • 🎓All staff trained in dementia-specific care
  • 📞Family updates every 72 hours — more if needed
Group of residents gathered around a piano in a warmly lit common room at Haven, hands clapping to music

28+

activities per week

Weekly Rhythm

The same Tuesday morning music. The same Wednesday garden walk.

Predictability is a kindness for someone with dementia. Haven runs on a gentle weekly rhythm — familiar meals, familiar music, familiar faces. Families tell us it's the first time their loved one has seemed truly settled.

  • 🎵Live music every Tuesday & Thursday morning
  • 🌱Guided garden walk after lunch, daily
  • 🎨Art studio open every afternoon
  • 🍋Home-cooked meals, seasonal menus
Adult daughter and elderly mother holding hands in a sunlit garden at Haven, both smiling warmly

100%

open visiting hours

Family Involvement

You are not visiting. You are still part of this.

Haven families are never just visitors. Monthly family forums, open mealtimes, and a dedicated family liaison mean you stay genuinely involved — not just informed. Many families tell us Haven gave them back a relationship they thought they'd lost.

  • 🏡Open visiting — no fixed hours, ever
  • 📅Monthly family forums with care team
  • 👨‍👩‍👧Family celebration events every season
  • 📱Digital updates & photo sharing daily

Ready to see Haven for yourself?

A family visit takes about 90 minutes. There's no obligation — just a walk through the garden and a cup of tea.

Family Voices

What families say when they finally exhale.

"I drove four hours to visit every care home within reach. Haven was the first place I walked into and didn't feel like I was leaving my dad somewhere. I felt like I was bringing him home. He's been here two years and still asks for his key worker by name."

CW

Caroline Whitfield

Daughter of resident Thomas, 81

Family since 2023

"My wife doesn't always know who I am anymore. But she knows Haven. She knows the garden. She knows Patricia who brings her tea. That continuity — that's what I couldn't give her at home. I visit every day and I leave without the guilt I used to carry."

GO

Gerald Osei

Husband of resident Miriam, 74

Family since 2022

"I've placed residents in memory care facilities across the county for twelve years. Haven is the only one I'd choose for my own family. The staff-to-resident ratio, the physical design, the culture — it's genuinely different. I send families here first."

PN

Priya Nair, MSW

Senior Social Worker, Millbrook County

Professional partner since 2019

300+

Families served since 2008

97%

Would recommend Haven

4.9★

Average family rating

Plan Your Visit

Come and see for yourself.

A family visit at Haven lasts about 90 minutes. You'll walk the garden, see the rooms, meet the team, and have a cup of tea. No sales pitch. No obligation. Just the chance to feel whether this is the right place.

01

Walk the garden paths

See the looping trails and sensory spaces your loved one would call home.

02

Meet the care team

Talk openly with the staff who would be caring for your family member.

03

See a real room

Furnished and lived-in — not a show flat. We want you to feel the truth of it.

04

Ask everything

No question is too small, too sensitive, or too soon.

Not ready to visit yet?

Download our Family Guide — 24 pages on how to talk about memory care, what to look for, and what questions to ask.

Book a Family Visit

We'll call to confirm within a few hours.

No commitment required. We'll call to confirm and answer any questions.